Customer comms that work when it matters most.
Utilities are judged in the worst moments — outages, rate changes, storm seasons. We build the communication systems that keep customers informed automatically, and the campaigns that drive program participation the rest of the year.
Always-on customer communication.
Outage communications
Automated, multi-channel updates — web, SMS, email, social — that keep customers informed and call centers breathing.
Rate change campaigns
Clear, plain-language communication sequences that explain changes before the first surprised bill lands.
Efficiency program marketing
Campaigns that actually drive enrollment in rebate, efficiency, and demand-response programs.
Storm season readiness
Pre-built communication playbooks and weather-triggered automation, ready before the season starts.
Website & self-service
Fast, accessible sites that hold up under storm-day traffic spikes and make self-service the easy path.
AI customer assistant
A chatbot that handles billing, outage, and program questions around the clock — escalating the rest.
Playbooks before storms.
- 01
Audit the touchpoints
We map every customer communication channel and find the gaps customers complain about.
- 02
Build the playbooks
Outage, rate change, and seasonal communication sequences get written, approved, and staged in advance.
- 03
Automate the triggers
Events fire the right playbook automatically — no scrambling to draft messages mid-crisis.
- 04
Measure and refine
Call volume, engagement, and program enrollment tell us what to tighten each season.
What utilities see.
Fewer storm-day calls
Proactive updates answer the question before the customer dials it.
Smoother rate rollouts
Customers who understand a change before the bill arrives complain less and churn less.
Higher program enrollment
Targeted campaigns move efficiency programs from brochure to participation.
Ready to put a marketing + technology team behind your business?
20-minute intro call. We'll tell you what we'd build first.